Summary
The Certified Application Specialist – Performance Analytics exam certifies that a successful candidate has the skills and essential knowledge to perform the configuration, implementation, and maintenance of a ServiceNow Performance Analytics solution.
Prerequisites
ServiceNow recommends completion of the following pre‑requisite(s) in preparation for the exam.
• Performance Analytics Fundamentals
• Performance Analytics Advanced
To prepare for the exam, please download the exam blueprint and review what will be covered.
End User Agreement
Prior to completing registration, attendees will be required to review and accept an End User Agreement.
Exam Registration and Scheduling
ServiceNow Certification exams are computer‑based, multiple‑choice exams delivered by ServiceNow testing partner Kryterion, in a proctored environment. Online proctoring is also available.
Appointments may be made in advance or on the actual test day, subject to availability. Please visit WebAssessor to register and sign up for the exam.
Online Proctoring Requirements
Attendees who would like to review the requirements, including the need for a standalone webcam (one that is NOT integrated to a computer/laptop), please visit the WebAssessor download page.
Attendees must also use a Windows‑based PC and Internet Explorer or Google Chrome.
To prepare for the exam, please download the exam blueprint and review what will be covered.
Introduction
The ServiceNow Certified Application Specialist – Performance Analytics Exam Specification defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to become a certified Performance Analytics application specialist.
Exam Purpose
The Certified Application Specialist – Performance Analytics exam certifies that a successful candidate has the skills and essential knowledge to perform the configuration, implementation, and maintenance of a ServiceNow Performance Analytics solution.
Exam Audience
The Certified Application Specialist – Performance Analytics exam is available to ServiceNow customers, partners, employees, and other practitioners interested in becoming ServiceNow Performance Analytics Certified Specialists.
Exam Preparation
Exam questions are based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. Study materials posted elsewhere online are not official and should not be used to prepare for the examination.
Prerequisite ServiceNow Training Path
ServiceNow requires the completion of the following prerequisite training course(s) in preparation for the Certified Application Specialist – Performance Analytics exam.
Information provided in the following ServiceNow training course(s) contain source material for the exam.
• ServiceNow Fundamentals
• Performance Analytics Essentials
• KPI Composer Overview
• Performance Analytics Fundamentals or Performance Analytics Fundamentals On-Demand
• Formula Indicators Overview
• Performance Analytics Advanced –
*Upon completion, the candidate will be eligible to collect a voucher for the Certified Application Specialist – Performance Analytics exam.
• Performance Analytics Implementation Simulator
The Performance Analytics Application Specialist Path contains the complete list of all mandatory and recommended courses required to become a Certified Performance Analytics Application Specialist.
Recommended Knowledge & Education
ServiceNow recommends completion of the following Training Course(s) and Certification(s) in preparation for the exam. CAS-Performance Analytics Test Prep
• Responsive Dashboards Overview
• Performance Analytics Widgets ServiceNow Academy
Additional Resources
In addition to the above, the candidate may find the following additional resources valuable in preparation for the exam. Performance Analytics and Reporting Product Documentation
• Analytics, Intelligence, and Reporting Community Forum Additional Recommended Experience
• Six (6) months field experience participating in ServiceNow Performance Analytics implementation projects deploying out-of-the box content as well as building custom reports and Performance Analytics objects such as KPIs, widgets, dashboards, and collection jobs.
• General familiarity with industry terminology, acronyms, and initialisms
Exam Scope
Exam content is divided into Learning Domains that correspond to key topics and activities typically encountered during ServiceNow implementations. In each Learning Domain, specific learning objectives have been identified and are tested in the exam.
The following table shows the learning domains, weightings, and sub-skills measured by this exam and the percentage of questions represented in each domain. The listed sub- skills should NOT be considered an all-inclusive list of exam content.
Architecture and Deployment 10%
• List the Performance Analytics solution components
• Define Deployment Tasks and Sequence
• Identify Common Use Cases
• Recognize Personas and Stakeholders
Configure Breakdowns and Breakdown Sources 22%
• Configure Breakdown Sources
• Perform Breakdown Mappings
• Create Breakdown Matrix and apply Exclusions
• Create Scripts for Scripted Breakdown Mappings
• Configure Bucket Groups
Data Collection 12%
• Define the Data Collection Process Flow
• Configure Collection Configuration Properties
• Fine-Tune and Troubleshoot Collection
Data Visualization 23%
• Build Performance Analytics Widgets
• Configure and apply Interactive Filters
• Choose the Appropriate Visualization
• Create Dashboards and Manage Access
• Manage Dashboard Performance
Administration and Solutions 7%
• Manage Configurations using the Admin Console
• Accelerate deployment with Content Packs
• Perform Diagnostics and Troubleshooting
• Configure Spotlight
Configure Indicators and Indicator Sources 26%
• Configure Source Conditions and Facts Tables
• Distinguish between Indicator Types
• Define Indicator Configuration Properties
• Create Aggregation Scripts
QUESTION 1
What option on the breakdown source record helps provide views into whether you need to create additional breakdowns or adjust data values?
A. Security type
B. Related List Conditions
C. Label for unmatched
D. Run Diagnostics
Answer: C
QUESTION 2
What data update settings can you enable for a single score visualisation to update the score in real-time?
A. Background refresh interval (minutes)
B. Show score update time
C. Real time update
D. Live refresh date (seconds)
Answer: C
QUESTION 3
How does KPI Signals support notifications?
A. By forwarding email notifications
B. By automated signal detection jobs
C. Through regular back-ups
D. By setting auto-reply responses
Answer: B
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