Professional Google Workspace Administrator
A Professional Google Workspace Administrator transforms business objectives into tangible configurations, policies, and security practices as they relate to users, content, and integrations. Through their understanding of their organization’s infrastructure, Google Workspace Administrators enable people to work together, communicate, and access data in a secure and efficient manner. Operating with an engineering and solutions mindset, they use tools, programming languages, and APIs to automate workflows. They look for opportunities to educate end users and increase operational efficiency while advocating for Google Workspace and the Google toolset.
Related job roles: IT systems administrator, cloud solutions engineer, collaboration engineer, systems engineer
The Professional Google Workspace Administrator exam assesses your ability to:
Plan and implement Google Workspace authorization and access
Manage user, resource, and shared drive life cycles
Control and configure Google Workspace services
Configure and manage endpoint access
Monitor organizational operations
Advance Google Workspace adoption and collaboration
About this certification exam
Length: 2 hours
Registration fee: $200 (plus tax where applicable)
Languages: English, Japanese
Exam format: 50-60 multiple choice and multiple select questions
Exam Delivery Method:
a) Take the online-proctored exam from a remote location. Review the online testing requirements.
b) Take the onsite-proctored exam at a testing center. Locate a test center near you.
Prerequisites: None
Recommended experience: 3+ years of industry experience including 1+ year Google Workspace (formerly G Suite) administration experience.
Certification Renewal / Recertification: Candidates must recertify in order to maintain their certification status. Unless explicitly stated in the detailed exam descriptions, all Google Cloud certifications are valid for two years from the date of certification. Recertification is accomplished by retaking the exam during the recertification eligibility time period and achieving a passing score. You may attempt recertification starting 60 days prior to your certification expiration date.
Exam overview
1. Review the exam guide
The exam guide contains a complete list of topics that may be included on the exam. Review the exam guide to determine if your skills align with the topics on the exam.
Section 1: Object management
1.1 Manage user lifecycles with provisioning and deprovisioning processes. Considerations include:
● Adding users (e.g., individual, bulk, automated)
● Removing users (e.g., suspending, deleting, recovering)
● Editing user attributes (e.g., renaming, passwords, aliases)
● Creating administrative roles (e.g., default roles, custom roles)
1.2 Configure shared drives
1.3 Manage calendar resources
1.4 Configure and manage Google Groups for Business. Considerations include:
● Configuring Google Groups
● Adding users to groups
● Implications of current Google Workspace APIs to development efforts
● Using Apps Script to automate tasks
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Section 2: Service configuration
2.1 Implement and manage Google Workspace configurations based on corporate policies. Considerations include:
● Managing company profile settings
● Modifying OU policies
● Managing rollout of new Google functionality to end users
● Troubleshooting Google Workspace services (e.g., performance issues for services suite, apps for OUs)
● Scanning email with Data Loss Prevention (DLP)
● Managing content compliance rules
● Configuring security and data region
● Monitoring security health check
● Configuring security settings
● Creating security records
● Designing security integration and addressing objections
2.2 Demonstrate how to set up and configure Gmail. Considerations include:
● Enabling email delegation for an OU
● Managing Gmail archives
Section 3: Troubleshooting
3.1 Troubleshoot user reports of mail delivery problems
3.2 Collect log files or reports needed to engage with support
3.3 Classify and mitigate basic email attacks. Considerations Include:
● Configuring attachment compliance
● Configuring blocked senders
● Configuring email allowlist
● Configuring objectionable content
● Configuring phishing settings
● Configuring spam settings
● Managing admin quarantine
● Configuring Secure Transport compliance
● Configuring safety settings
3.4 Troubleshoot workspace access and performance
Section 4: Data access and authentication
4.1 Configure policies for all devices (mobile, desktop, Chrome OS, Meet, Chrome Browser). Considerations include:
● Company-owned vs. personal devices
● Configuring personal device settings (e.g., password, Android, iOS, advanced, device approvals, app management, insights
4.2 Configure and implement data governance policies
4.3 Describe how to manage third-party applications. Considerations include:
● Configuring third-party SSO for Google Workspace
● Integrating with third-party for provisioning
● Integrating third-party marketplace apps to specific OUs in Google Workspace
● Granting API access to applications that need access
● Revoking third-party author access
● Removing connected applications and sites
4.4 Configure user authentication. Considerations include:
● Basic user security controls (e.g., password length enforcement and 2-Step Verification)
● Security aspects of identity, perimeter security, and data protection
Section 5: Support business initiatives
5.1 Use Vault to assist legal teams. Considerations Include:
● Setting retention rules (e.g., Setting retention rules, placing legal holds, searching your domain’s data by user account, OU, date, or keyword, exporting data for additional processing and review, auditing reports)
● Holding and exporting data
● Running Vault audit reports
5.2 Interpret reports for the business
5.3 Describe how to import and export data
Sample Questions
QUESTION 1
Madeupcorp.com is in the process of migrating from a third-party email system to Google
Workspace. The VP of Marketing is concerned that her team already administers the corporate
AdSense, AdWords, and YouTube channels using their @madeupcorp.com email addresses, but has
not tracked which users have access to which service. You need to ensure that there is no disruption.
What should you do?
A. Run the Transfer Tool for Unmanaged users.
B. Use a Google Form to survey the Marketing department users.
C. Assure the VP that there is no action required to configure Google Workspace.
D. Contact Google Enterprise Support to identify affected users.
Answer: A
QUESTION 2
Your company has an OU that contains your sales team and an OU that contains your market
research team. The sales team is often a target of mass email from legitimate senders, which is
distracting to their job duties. The market research team also receives that email content, but they
want it because it often contains interesting market analysis or competitive intelligence. Constant
Contact is often used as the source of these messages. Your company also uses Constant Contact for
your own mass email marketing. You need to set email controls at the Sales OU without affecting
your own outgoing email or the market research OU.
What should you do?
A. Create a blocked senders list as the Sales OU that contains the mass email sender addresses, but bypass this setting for Constant Contact emails.
B. Create a blocked senders list at the root level, and then an approved senders list at the Market Research OU, both containing the mass email sender addresses.
C. Create a blocked senders list at the Sales OU that contains the mass email sender addresses.
D. Create an approved senders list at the Market Research OU that contains the mass email sender addresses.
Answer: C
QUESTION 3
Your organization is part of a highly regulated industry with a very high turnover. In order to recycle
licenses for new employees and comply with data retention regulations, it has been determined that
certain Google Workspace data should be stored in a separate backup environment.
How should you store data for this situation?
A. Use routing rules to dual-deliver mail to an on-premises SMTP server and Google Workspace.
B. Write a script and use Google Workspace APIs to access and download user data.
C. Use a third-party tool to configure secure backup of Google Workspace data.
D. Train users to use Google Takeout and store their archives locally.
Answer: C
QUESTION 4
Your organization is on Google Workspace Enterprise and allows for external sharing of Google Drive
files to facilitate collaboration with other Google Workspace customers. Recently you have had
several incidents of files and folders being broadly shared with external users and groups. Your chief
security officer needs data on the scope of external sharing and ongoing alerting so that external
access does not have to be disabled.
What two actions should you take to support the chief security officer’s request? (Choose two.)
A. Review who has viewed files using the Google Drive Activity Dashboard.
B. Create an alert from Drive Audit reports to notify of external file sharing.
C. Review total external sharing in the Aggregate Reports section.
D. Create a custom Dashboard for external sharing in the Security Investigation Tool.
E. Automatically block external sharing using DLP rules.
Answer: BD
QUESTION 5
Your organization’s Sales Department uses a generic user account (sales@company.com) to manage
requests. With only one employee responsible for managing the departmental account, you are
tasked with providing the department with the most efficient means to allow multiple employees
various levels of access and manage requests from a common email address.
What should you do?
A. Configure a Google Group as an email list.
B. Delegate email access to department employees.
C. Configure a Google Group as a collaborative inbox.
D. Configure a Google Group, and set the Access Level to Announcement Only.
Answer: C
QUESTION 6
Your employer, a media and entertainment company, wants to provision Google Workspace
Enterprise accounts on your domain for several world-famous celebrities. Leadership is concerned
with ensuring that these VIPs are afforded a high degree of privacy. Only a small group of senior
employees must be able to look up contact information and initiate collaboration with the VIPs using
Google Workspace services such as Docs, Chat, and Calendar.
You are responsible for configuring to meet these requirements. What should you do?
A. In the Users list, find the VIPs and turn off the User setting oeDirectory Sharing.
B. Create a Group for the VIPs and their handlers, and set the Group Access Level to Restricted.
C. In Directory Settings, disable Contact Sharing.
D. Create separate Custom Directories for the VIPs and regular employees.
Answer: D
