Best Microsoft MCTS Certification, Microsoft MCITP Training at certkingdom.com
QUESTION 1:
You work as the Sales Manager at Certkingdom .com. Microsoft CRM 3.0 is
implemented on the Certkingdom .com network.
You need to identify the types of leads that will result in the most opportunity using
Microsoft CRM. A Certkingdom .com employee named Kara Lang works in the Sales
Department. You delegate the task of identifying the types of leads that will result in the most opportunity.
You inform Kara Lang that she must use the most efficient manner?
What should Kara Lang do?
A. She should create a new marketing campaign.
B. She should run the Microsoft CRM Lead Source Effectiveness Report.
C. She should create a Microsoft CRM Advanced Find search.
D. She should create a new View for Lead Types.
E. All of the above.
Answer: B
QUESTION 2:
You work as a CRM consultant at Certkingdom .com. Microsoft CRM 3.0 is
implemented on the Certkingdom .com network. Certkingdom .com is currently running a
marketing campaign. The Manager of the Marketing department is named Clive
Wilson. Clive Wilson wants to track responses from customers.
What should Clive Wilson do?
A. He should make use of the Expected Response.
B. He should make use of the Response Code.
C. He should make use of the Promotion Code.
D. He should make use of the Lead Code.
Answer:
QUESTION 3:
You work as a CRM consultant at Certkingdom .com. Microsoft CRM 3.0 is
implemented on the Certkingdom .com network.
Certkingdom .com has recently hired a new junior sales representative named Mia
Hamm. Mia Hamm is not familiar with Microsoft CRM works in the IT department
and wants to know what the features of contacts in CRM are.
What would you reply? (Choose all that apply.)
A. A feature of the contacts in Microsoft CRM is that the account does not need a contact.
B. A feature of the contacts in Microsoft CRM is that the contact should have only one
parent account but can have more than one sub-contact.
C. Features of contacts in Microsoft CRM are that the contact must have sub-contacts
and you are able to achieve inventory management.
D. A feature of the contacts in Microsoft CRM is that you can achieve inventory
management and have a Many-to-Many supported relationship.
Answer: A, B
QUESTION 4:
Rory Allen works as a Sales consultant at Certkingdom .com. Certkingdom .com has deployed
Microsoft CRM 3.0. Rory Allen wants to know what advantages Certkingdom .com can
achieve by making use of the Microsoft CRM Sales Management module to follow a
defined sales process.
What would you reply? (Choose all that apply.)
A. You should be able to determine qualified opportunities and accomplish inventory management.
B. You should be able to obtain sales data easily for reporting.
C. You should be able to accomplish inventory management and shorter sales cycles.
D. You should be able to accomplish shorter sales cycles and determine qualified opportunities.
Answer: B, D
QUESTION 5:
You work as a Sales consultant at Certkingdom .com. Microsoft CRM 3.0 is
implemented on the Certkingdom .com network.
You need to identify the information needed to schedule a service for a customer.
What should you do?
A. Identify the location where the service will be performed.
B. Identify the time and subject for the appointment.
C. Identify the subject and place for the appointment.
D. Identify the customer as well as the time for the appointment.
Answer: B
Best Microsoft MCTS Certification, Microsoft MCITP Training at certkingdom.com
