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QUESTION 1
Certkingdom.com has employed you as a Microsoft Dynamics CRM 4.0 administrator. The Certkingdom.com
network consists of a single Active Directory domain named Certkingdom.com.
The Certkingdom.com management has requested that you draw up a list of facts regarding knowledge
base articles.
Which of the following options would be part of your list?
A. Knowledge base articles can only be viewed by permitted users.
B. A knowledge base article selects the Work Offline option.
C. A knowledge base article displays the data in the Resources Earned Value view.
D. A knowledge base article edits the layout of each page.
Answer: A
Explanation: You should inform management that it can be viewed only by permitted users. If you
are permitted to use Microsoft Dynamics CRM 4.0, you can view the Knowledge Base Articles.
Reference: https://support.microsoft.com/kb/950100
QUESTION 2
Certkingdom.com has employed you as a Microsoft Dynamics CRM 4.0 administrator. Certkingdom.com consists
of a Sales division and a Marketing division. Certkingdom.com is currently promoting the third edition of a
Finance software package. When a fourth edition is released, it is regarded as a major uCertkingdomrade.
The manual for the fourth edition requires a supplementary segment.
You have received instructions from the CIO to retain Third Edition documentation for clients that
continues using that edition of the software. The CIO has also informed you that new
documentation should only be produced for the Fourth Edition of the Finance package.
Which of the following actions should you take?
A. You should bring down the article template for edition 3.0 documents and assimilate a new
article template for edition 3.8 documents.
B. You should configure the content deployment settings to 3.0 documents.
C. You should bring down the article template for edition 3.0 documents and remove the
accounted attribute for edition 3.8 documents.
D. You should delete the projected attribute for edition 3.8 documents.
Answer: A
Explanation: You need to bring down the article template for edition 3.0 documents. You can also
assimilate a new article template for edition 3.8 documents. Article Templates are used when
working with the Knowledge Base (found in the Service section of Microsoft Dynamics CRM).
Reference: Working with Microsoft Dynamics™ CRM 4.0, Second Edition
QUESTION 3
Certkingdom.com has employed you as a Microsoft Dynamics CRM 4.0 administrator.
You receive an instruction from the CIO to inform the new interns in your division of the records
that will be linked to the sales literature.
Which two of the following options should you take?
A. You should inform the interns that the Products will be linked.
B. You should inform the interns that the Attention grabbing headlines will be linked.
C. You should inform the interns that the Strong offers will be linked.
D. You should inform the interns that the Half-truths will be linked.
Answer: A
Explanation: You need to inform the interns that the Competitors and the Products are
associated. The Sales Literature consists of documentation about your products designed to be
used by your sales persons. Furthermore, with Sales Literature you can add Products and identify
Competitors.
Reference: Working with Microsoft Dynamics™ CRM 4.0, Second Edition
QUESTION 4
You are the Microsoft Dynamics CRM 4.0 administrator at Certkingdom.com. Certkingdom.com consists of a Sales
division and a Marketing division. For service management, Certkingdom.com makes use of contracts and
contract lines.
A new Certkingdom.com policy states that all cases must be associated with a contract line because this
information is necessary for analysis and reports. Historically, subject hierarchy was only created
for cases at Certkingdom.com. While analyzing the subject hierarchy, you notice a few previously used
ones that are not required any more.
You have been instructed to update the subject hierarchy.
Which of the following actions should you take?
A. You should navigate to the Views area of the Account Customization window and edit the
Lookup View.
B. The best option is to edit pick list options and current cases under their respective subjects.
C. The best option is to change all messages associated with the hierarchy and put the subjects
with the cases in it.
D. The best option is to reorganize the subject hierarchy.
Thereafter archive parent subject area should be created in the hierarchy and move the redundant
subjects under it.
Answer: D
Explanation: You need to reorganize the subject hierarchy and create an archive parent subject
area in the hierarchy and move the not needed subjects under it.
Reference: Working with Microsoft Dynamics™ CRM 4.0, Second Edition
QUESTION 5
You work as a Microsoft Dynamics CRM 4.0 administrator at Certkingdom.com. The Certkingdom.com network
consists of a single Active Directory domain named Certkingdom.com.
Certkingdom.com consists of a Sales division. Certkingdom.com is using schedules for their Sales division. Some
of the users in the Sales division have permanent contracts, while others are hired on short-term
basis. The short-term users are normally employed for a minimum of two weeks at a time. You
then implement schedules for the users in the Sales division; however, the Sales staff does not
view the schedules. You need to keep the record of the short-term users.
Which of the following actions should you take?
A. You should create new format of the Contact records.
You should then have the short-term users disabled.
B. You should set up a Facility/Equipment record for every short-term user.
You should then remove the record when the short-term user’s contract expires and they depart.
C. You should create Contact entity.
You should then delegate the estimated time of job accomplishment.
D. You should delete the short-term user field from the record.
Answer: B
Explanation: You need to set up a Facility/Equipment record for each short-term user. You should
also delete the record when the short-term user’s contract expires and they depart.
Facilities/Equipment is needed when performing scheduling. It makes up the Resources
component. Delete Entity enables you to completely delete the record.
Reference: Working with Microsoft Dynamics™ CRM 4.0, Second Edition
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