Number of questions: 50
Number of questions to pass: 35
Time allowed: 90 mins
Status: Live

This exam consists of 4 sections described below.

Section 1: Current Architecture and Environment
Given IBM SmartCloud Control Desk (SCCD) system requirements and client preferences, determine supported configurations, gather client standards, research available resources, and determine an appropriate configuration so that a hardware platform and middleware software combination can be recommended.
Given the sizing guidelines in the SCCD documentation, analyze the client requirements and usage patterns so that sizing recommendations can be determined and presented to the client.
Given client infrastructure, data flow, and process flow diagrams, determine how SCCD will be deployed and interact with existing client solutions so that functional and physical diagrams can be produced.
Given client reporting requirements and existing solutions, determine the technical factors impacting the overall solution while satisfying the requirements so that a recommended reporting architecture can be presented to the client.

Section 2: Business Drivers
Given client requirements and product report capabilities, explain the available reporting and Key Performance Indicators (KPI) options so that the client understands the capabilities.
Given a customer’s business requirement, determine how the business process options impact the solution that is provided so that SCCD solution is designed to satisfy client business processes requirements.
Given the client requirements, identify the SCCD functional capabilities so that the client has an SCCD functional solution design based on the gap analysis.
Given the need for integration or continued use within SCCD, design an integration plan so that the client’s systems could be integrated.
Given the SCCD, the basic architecture is designed, and business requirements are defined, take the client business requirements and align them to SCCD capabilities so that client requirements are effectively mapped to the software.
Given the basic architecture is designed, and the general business requirements are known,review the client business continuity needs and define/design system availability so that the solution is available and meets the continuity requirements.

Section 3: Architecting the Solution
Given the processes, business units and current applications expose the product functionality and identify communication and data needs so that necessary data is available in IBM SmartCloud Control Desk(SCCD).
Given the business requirements, processes, data artifacts and current applications, explain what product functionality fulfills the requirements so that customers understand how their business needs are met.
Given the business requirements, sizing parameters (
of users,
of assets,
of services,
of tickets, etc.) or given the sizing identify best deployment option and architecture so that the most suitable deployment option and topology for given environment and business needs are determined.
Given the current and future business requirements determine the most suitable SCCD edition so that a recommendation can be made to the client.

Section 4: Apply Solution
Given the basic architecture is designed, and business requirements are explained or known, review the client business problems and design a resolution to the problem using the IBM SmartCloud Control Desk (SCCD) capabilities and functions so that the customer problem is resolved.
Given the need to combine capabilities from multiple process areas, design a process solution to interlock the functionality of SCCD so that an interconnected process can be performed.
Given customer use cases, customer requirements, and business processes, ensure that a solution using SCCD can be obtained so that designed processes fulfil customer’s use cases.
Given the need for continual service improvement, business requirements, and improvement objectives, implement a continuous improvement strategy so that processes are in continuous improvement cycle.
Given a business requirement to implement ITIL processes, customer business processes, and SCCD capabilities, develop a solution so that the processes utilize ITIL best practices.

The sample test is designed to give the candidate an idea of the content and format of the questions that will be on the certification exam. Performance on the sample test is NOT an indicator of performance on the certification exam. This should not be considered an assessment too

Sample Test for Test C9560-659
Use the study guide to help pass this exam. A study guide is an easy to follow document that will help you prepare for this exam. The guide is free and can be downloaded immediately.

Study Guide PDF here
This exam has an Assessment Exam option: A9560-659 Assessment: Fundamentals of Applying IBM SmartCloud Control Desk V1

Assessment exams are web-based exams that provides you, at a cheaper costs, the ability to check your skills before taking the certification exam.
This assessment exam is available in: English

Passing the exam does not award you a certification, and it is only used to help you assess if you are ready or not to take the certification exam.

You can register for it at Pearson VUE and it will provide you a score report, showing you how you did in each section.

Courses and publications are offered to help you prepare for the certification tests. The courses are recommended, but not required, before taking a certification test. When preparing for the certification test, keep in mind that real world experience is required to stand a reasonable chance of passing the certification test. Courseware does not replace the requirement for experience. Please note that course offerings are continuously being added and updated. If you want to purchase a training course, feel free to contact an IBM Global Training Provider.

Classroom Course
Course Title: IBM SmartCloud Control Desk 7.5 IT Asset Management Fundamentals-New
Course Duration: 3.0 Days
Course Number: TP380G

Course Abstract: This course introduces the fundamental concepts of managing the lifecycle of IT assets using IBM SmartCloud Control Desk. Managing the lifecycle of your IT assets helps you control costs and optimize IT asset utilization. You learn how to track and manage physical assets from procurement to disposal. You also learn how to manage software licenses to mitigate license and regulatory compliance risks. This 3-day hands-on course includes lectures, discussions, demonstrations, and a wide variety of exercises.

Business Partners – This course does qualify for You Pass We Pay.
Redbook

Migration Use Cases with the Migration Manager Version 7.5
The Migration Manager enables you to migrate configuration content from one production environment to another. The typical use is to migrate configuration content from a development environment to a test environment and then on to production for the Tivoli® process automation engine and its applications, such as IBM SmartCloud Control Desk. The goal of migration is to ensure that your production environment fully meets the needs of your users.

This IBM® Redbooks® publication is an update of the existing book Migration Use Cases with the Migration Manager, SG24-7906 and covers the most common migration use cases with the Migration Manager, including the capabilities introduced with Tivoli process automation engine V7.5. Of course, these use cases are only a small subset of the possible migration scenarios that can be performed by the Migration Manager, but they were chosen to be representative of the capabilities of the Migration Manager.

In addition to these use cases, the book presents a migration strategy and a comprehensive chapter about troubleshooting possible migration problems when using the Migration Manager.
We strongly suggest that you read Chapter 1, “Migration strategy” first before reading the other chapters. This chapter will give you a good foundation for all of the migration scenarios covered in the book.

This book will be a reference for IT Specialists and IT Architects working on migrating configuration content from one production environment to another using the Migration Manager.

Self-Paced Virtual Classroom

IBM SmartCloud Control Desk 7.5 Foundations (SPVC) – New
This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM SmartCloud Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM SmartCloud Control Desk.

Overview
PartnerWorld Code: 24014901
Replaces PW Code: Not Applicable

Status: Live
An IBM Certified Solution Advisor – SmartCloud Control Desk V1 professional determines business critical issues within a customer environment and identifies the appropriate IBM SmartCloud Control Desk solution. This person is able to perform hardware and software solutions analysis and recommend high-level IBM Tivoli design scenarios and the basics of implementation. The role and responsibilities also include architecting, documenting, and presenting a solution that fits the business needs and integrates with existing systems.
Key areas of competency include:

Map customer business requirements to IBM SmartCloud Control Desk solution.
Assess requirements and create a solution design.
Describe business and technical advantages of IBM SmartCloud Control Desk solution.
Recommend education opportunities to customers based on the IBM SmartCloud Control Desk solution.
Describe the business and technical concepts of IT Service Management.
Describe the IBM SmartCloud Control Desk architecture and components.

Recommended Prerequisite Skills

Required Prerequisite Skills:
The following qualifications are requirements for success:

Working knowledge of IT Asset and Service Management concepts.
Basic knowledge of the Information Technology Infrastructure Library (ITIL).
Working knowledge of IT Asset and Service Management concepts.
Working knowledge of the supported middleware such as application servers, databases.
Basic knowledge of security authorization and authentication.
Basic knowledge of integration components.
Working knowledge of operating systems, networking and firewall concepts.

Skill Level 1: Basic Skill/Knowledge: Familiarity with basic functionality and concepts, may need to rely on assistance from documentation or other resources.

Skill Level 2: Working Skill/Knowledge: Working knowledge of functionality and concepts, can use product or explain concepts with little or no assistance.

Skill Level 3: Advanced Skill/Knowledge: Substantial experience with functionality or concepts, can teach others how to use functionality or explain concepts.

Skill Level 4: Expert Skill/Knowledge: Extensive and comprehensive experience with functionality or concepts, can create or customize code, architecture, or processes.
Requirements

This certification requires 1 exam

Exam Required:
Click on the link below to see exam details, exam objectives, suggested training and sample tests.

C9560-659 – Fundamentals of Applying IBM SmartCloud Control Desk V1

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QUESTION 1
Which two database servers are supported by IBM SmartCloud Control Desk installation? (Choose two.)

A. Sybase
B. MySQL
C. Informix
D. IBM DB2
E. Microsoft SQL server

Answer: D,E

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QUESTION 2
What is the purpose of the Promotion process?

A. To create configuration items (CI) from Actual CIs
B. To create Actual CIs from CIs
C. To enable CIs to be used in the Change Management process
D. To enable Actual CIs to be used in the Change Management process

Answer: A

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QUESTION 3
Which application is used in IBM SmartCloud Control Desk to manually import data such as users, assets, and configuration items?

A. Data Analyzer
B. Migration Manager
C. Integration Framework
D. Enterprise Identity Mapping

Answer: C

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QUESTION 4
What is the primary use of the IBM SmartCloud Control Desk (SCCD) Launchpad?

A. Installing SCCD
B. Transferring core data
C. Using the SCCD Navigator
D. Obtaining SCCD product information

Answer: A

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QUESTION 5
The customer requirement is to automate an e-mail being sent to the service desk team whenever a new Service Request (SR) is created. How should this be implemented?

A. Manually send an e-mail from the SR once it is saved
B. Modify the standard SR ITIL v3 process to send an e-mail
C. Create a cron task that will send an e-mail for each SR in the status NEW
D. Create an escalation that will send an e-mail for each SR in the status NEW

Answer: D