Exam Title: Oracle Utilities Customer Care and Billing 2 Essentials
Exam Number: 1Z0-562
Exam Price: $245.00 More on exam pricing
Format: Multiple Choice
Duration: 120 minutes
Number of Questions: 70
Passing Score: 60%
Validated Against: This exam has been validated against 2.3.1.
Take Recommended Training Courses
Complete one of the courses below to prepare for your exam (optional):
Oracle Utilities Customer Care and Billing Functionality for Implementers Bootcamp (available to partners only)
Oracle Utilities Customer Care and Billing Fundamentals Bootcamp (available to partners only)
Additional Preparation and Information
A combination of Oracle training and hands-on experience (attained via labs and/or field experience) provides the best preparation for passing the exam.
Training Opportunities for Oracle Partner Network Members (available to partners only)
Control Central & User Interface Standards
Navigate the Oracle Utilities Customer Care and Billing User Interface
Use and Maintain Control Central
Locate Help Documentation and Text
Customer Information
Maintain and Manage Customer Information
Determine Customer Account Structure
Manage Customer Contacts
Sales and Marketing
Configure and Manage Campaigns, Packages and Orders
Field Work
Manage Field Activities and Field Orders
Route Management and Field Activity Upload
Maintain Service Cycles, Routes and Field Activity Upload
Billing
Manage Bills
Maintain Bill Segments
Complete Bills
Payments
Manage Payments
Manage Overpayment and Payment Distribution
Monitor Overdue Debt
Configure and Manage Credit & Collections and Overdue Processes
Manage Payment Arrangements and Pay Plans
Business Object Elements
Configure using Business Object Elements
Business Object Inheritance
Share Business Object Properties
Business Object Options
Use Business Object Options
Service Scripts
Configure Service Scripts
Advanced BPA Script Features
Configure and Manage Business Process Assistant (BPA) scripts
Bundling
Configure using Bundling Capabilities
Framework Overview
Use the Oracle Utilities Application Framework
Understand Maintenance Objects
Create Plug-In Logic
Extend the Database
Enforce Security Rules
To Do
Configure and Manage To Do Functionality
Device (Meter and Item) Management
Configure and Manage Meters and Items
Meter Reading
Maintain Meter Reads
Financial Transactions
Manage Financial Transactions
Rates
Manage and Apply Rates
Apply Proration
Apply Bill Factors
Adjustments
Configure and Manage Adjustments
Case Management
Configure the Case Management Functionality
Business Object Business Rules
Use Business Object Rules
Business Object Lifecycle
Apply Business Object Life Cycle
Business Object Access Rights
Configure Access Rights
Business Services
Configure Business Services
Revision Control
Use Revision Control
QUESTION 1
What controls the types of service agreements and service points to be created? (Choose the best answer.)
A. Campaign
B. Package
C. Campaign and Package
D. Service Agreement Type/Service Point Type Relationship
E. Order
Answer: C
QUESTION 2
Which two Payment statuses will create Financial Transactions for a payment? (Choose two.)
A. Incomplete
B. Freezable
C. Complete
D. Frozen
E. Canceled
Answer: D
Reference:
https://docs.oracle.com/cd/E28945_01/4.3%20Collect%20Revenue/CC&B%20URM%204. 3.1.1.pdf
QUESTION 3
What correctly describes the possible causes of price proration? (Choose the best answer.)
A. change in Rate Schedule only
B. change in Rate Version only
C. change in Bill Factor only
D. changes in Rate Schedule and Bill Factor
E. changes in Rate Version and Bill Factor
Answer: C
Reference:
https://docs.oracle.com/cd/E18733_01/pdf/E18367_V3_01.pdf
QUESTION 4
Which three areas can be specified to invoke a User Interface (UI) map from a Business Process Assistant (BPA) script? (Choose three.)
A. Business Process Assistant (BPA) Script Area
B. Page
C. Pop-Up
D. Portal
E. Zone
Answer: B,C,D
QUESTION 5
Which entity defines the type of collection process to start based on age of debt, amount of debt, and type of customer? (Choose the best answer.)
A. Customer Class
B. Debt Class
C. Collection Class
D. Collection Class Control
E. Collection Process Template
Answer: B
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