Published: August 1, 2016
Languages: English
Audiences: Information workers
Technology: Outlook 2016
Credit toward certification: MOS

Skills measured
This exam measures your ability to accomplish the technical tasks listed below. View video tutorials about the variety of question types on Microsoft exams.

Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.

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Manage the Outlook environment for productivity (20-25%)
Customize settings
Customize reply messages, change text formats for all outgoing messages, customize the Navigation Pane, configure reviews, manage multiple accounts, add an account
Print and save information
Print message, calendar, contact, or task information; save message attachments; preview attachments; save messages in alternate formats; export messages to a data file
Perform search operations in Outlook
Create new search folders; search for items in messages, tasks, contacts, or calendars; search by using advanced find; search by folder

Manage messages (35-40%)
Configure mail settings
Set fonts for new messages and responses; create, assign, and modify signatures; create and manage rules; create automatic replies; create messages by using Quick Parts; configure Junk Email and Clutter settings
Create messages
Create a message; add or remove message attachments; add cc and bcc to messages; add tracking and voting options; forward and reply to messages; request a delivery or read receipt; redirect replies; flag outgoing messages for follow up, importance, and sensitivity; recall a message
Format a message
Format text, insert hyperlinks, apply themes and styles, insert messages, add a signature to specific messages
Organize and manage messages
Sort messages, move messages between folders, add new local folders, apply categories, clean up messages, mark a message as read or unread, flag received messages, ignore messages, sort messages by conversation, delete messages, automate repetitive tasks by using Quick Steps, configure basic Auto Archive settings, delegate access

Manage schedules (35-40%)
Create and manage calendars
Create and add calendars, adjust viewing details for calendars, modify calendar time zones, delete calendars, set calendar work times, manage multiple calendars, manage calendar groups, display multiple calendars, share calendars
Create appointments, meetings, and events
Create calendar items, create recurring calendar items, cancel calendar items, create calendar items from messages, set calendar item times, set up meetings by using the scheduling assistant, set free or busy status for calendar items, schedule resources, set up meeting location by using Room Finder
Organize and manage appointments, meetings, and events
Set calendar item importance, forward calendar items, configure reminders, add participants, respond to invitations, update individual or recurring calendar items, share meeting notes, categorize calendar items
Create and manage notes and tasks
Create and manage tasks, create and organize notes

Manage contacts and groups (10-15%)
Create and manage contacts
Create a new contact, delete contacts, import contacts from external sources, edit contact information, attach an image to a contact, add tags to contacts, share contacts, create and manage address books
Create and manage contact groups
Create new contact groups, add contacts to existing contact groups, add notes to a contact group, update contacts within contact groups, delete contact groups, delete contact group members

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