QUESTION 1
The project manager needs assistance from the BPM analyst in building a process roadmap. What tool should
the BPM analyst use to create a detailed list of areas of opportunity?

A. A Prioritization Matrix
B. A Root Cause Analysis Matrix
C. A Business Value Add Analysis Matrix
D. A Failures Mode Effect Analysis (FMEA) Matrix

Answer: A

QUESTION 2
A cable company is improving a process in their call center for requesting cable service. The new process will
run in IBM Business Process Manager V7.5.1. The call center supervisor would like to know how long it takes
the customer service representatives to take the customer requests before passing the request to the engineering
department to provide the service. What should the BPM analyst recommend to address the measurement
reporting requirement?

A. Use the My Performance scoreboard with Provide Cable Service filter.
B. Use the My Team Performance scoreboard with the Take customer service request.
C. Use IBM Business Monitor to create a custom report with events from the engineering department database.
D. Create a custom report with tracking points in the process with cable service customer names.

Answer: B

QUESTION 3
A BPM analyst is documenting process problems during a discovery session. As a problem is raised, what are
the two key factors the BPM analyst needs to capture about each problem to be able to prioritize them later?

A. Time and effort to fix the problem for the as-is and to-be processes.
B. When the problem first occurs and how often it occurs in each milestone.
C. Severity and frequency of the problem at the process, milestone, or activity level.
D. Who is the participant when the problem occurs and what other tasks does that participant complete.

Answer: C

QUESTION 4
A project manager asks a BPM analyst to assist with defining a business case for a company based on their
goals and objectives. What are key components to include in
support of a business case?

A. 1. Establish critical success factors
2. Identify KPIs
3. Identify business pain points
4. Calculate Return on Investment

B. 1. Establish critical success factors
2. Complete Playback 1 retrospective notes
3. Develop coaches from the future process
4. Calculate Return on Investment

C. 1. Identify system integrations
2. Run Process Optimizer Reports
3. Identify business pain points
4. Calculate user story points

D. 1. Complete Playback 1 retrospective notes
2. Identify KPIs
3. Develop coaches from the future process
4. Calculate user story points

Answer: A

QUESTION 5
A BPM analyst is performing a process inventory analysis at a company that has many processes and has
gathered all required information to calculate a priority value for each process in order to rank them.
How should the BPM analyst compute this?

A. Provide a scale and weight for each activity in the process.
B. Provide a scale for each process category and weigh the categories against the processes.
C. Have the customer and the BPM analyst provide 2 different priority values independently and calculate 1 priority value.
D. Count the number of activities in diagram and evaluate the complexity of the diagram to provide a value and calculate a priority value.

Answer: B

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